Privacy policy

Effective date: 27/05/2025

At Yonder, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you use our food delivery platform. By using our services, you agree to the terms outlined below.

1. Information We Collect

When you use Yonder, we collect the following information:

  • Full Name (First and Last)
  • Email Address
  • Phone Number

We may also collect technical data about your usage of the app, including device information and in-app actions, through our analytics provider.

2. How We Use Your Information

We use your personal information to:

  • Process and manage food orders
  • Send real-time order updates via SMS to your phone
  • Contact you about your orders or support requests
  • Send occasional promotional messages, unless you opt out
  • Improve our services using aggregated analytics via Microsoft Azure

3. Analytics and Tracking

We use Microsoft Azure Application Insights to monitor and improve the performance, stability, and user experience of the Yonder app. Azure collects anonymised usage data, error reports, and performance metrics to help us maintain a reliable platform.

4. Marketing Communications

We may use your phone number or email to send you occasional promotional messages or offers related to Yonder. You can opt out of promotional messages at any time by replying STOP to SMS messages or contacting us at [Insert Email].

5. Data Sharing

We do not share your personal information with third-party marketing platforms or external service providers.

However, to fulfil your orders, restaurants you order from will receive your full name, email address, and delivery address. This is necessary to prepare and deliver your food. Restaurants are not permitted to use your information for their own marketing purposes or share it with others.

6. Data Security

We use industry-standard encryption and secure systems to store and process your data. Access to your information is limited to authorised Yonder team members and necessary systems.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent to marketing communications

To exercise your rights, contact us at [Insert Contact Email].

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or how we operate. You will be notified of any significant updates through the app or via email.

9. Contact Us

If you have questions about this Privacy Policy or how your data is used, please contact us at:

📧 help@yonder.food
📍 YONDER.FOOD LTD, Pencraig Manor, Llechryd, SA43 2NR

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